Terms & Conditions
Effective Date: June 2026
Welcome to Utkalshree. These Terms & Conditions govern your use of our website and the purchase of products through our online store. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.
1. About Utkalshree
Utkalshree is an online platform offering Sambalpuri fashion, ethnic wear, customized dress designing, stitching services, jewellery, and fashion accessories. We are committed to providing quality products and excellent customer service.
2. Acceptance of Terms
By using this website, creating an account, or placing an order, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
3. Products and Services
We strive to display product descriptions, images, colors, sizes, and prices as accurately as possible. However, due to differences in screen settings and photography, the actual product color may vary slightly from the images displayed on the website.
Handcrafted and handwoven products, including Sambalpuri textiles, may have slight variations in color, weave, texture, or design. These are natural characteristics and should not be considered defects.
4. Customized Products
Utkalshree offers customized stitching and dress designing services.
For customized products:
Customers must provide accurate measurements and design requirements.
Once production has started, customized orders cannot be cancelled or modified.
Customized products are non-returnable and non-refundable unless they are damaged, defective, or incorrect due to our error.
5. Pricing
All prices displayed on the website are in Indian Rupees (₹) and are subject to change without prior notice.
We reserve the right to correct pricing errors, cancel incorrectly priced orders, or modify prices at any time.
Applicable taxes and shipping charges will be displayed during checkout.
6. Orders
After placing an order, you will receive an order confirmation via email or SMS.
We reserve the right to:
Accept or reject any order.
Cancel orders due to product unavailability.
Cancel orders suspected of fraudulent activity.
Limit quantities purchased by a customer.
If an order is cancelled after payment has been received, the applicable refund will be processed.
7. Payments
We accept secure online payments through authorized payment gateways.
Orders will only be processed after successful payment confirmation.
For Cash on Delivery (if available), additional terms may apply.
8. Shipping and Delivery
We aim to process and dispatch orders as quickly as possible.
Estimated delivery times are provided for convenience only and may vary depending on location, courier services, weather conditions, holidays, or unforeseen circumstances.
Utkalshree is not responsible for delays caused by courier partners or events beyond our control.
9. Return and Refund Policy
Customers may request a return within 7 days of delivery if:
The product is damaged or broken.
The wrong product was delivered.
The product is defective.
The product is missing items or accessories.
Returned products must:
Be unused and unwashed.
Include all original tags and packaging.
Be returned in their original condition.
Products without original tags or showing signs of use will not be accepted.
Refunds will be processed after inspection and approval of the returned product.
Please refer to our separate Return & Refund Policy for complete details.
10. User Responsibilities
While using our website, you agree:
To provide accurate information.
Not to misuse the website.
Not to attempt unauthorized access to our systems.
Not to upload harmful software or malicious code.
Not to engage in fraudulent activities.
11. Intellectual Property
All content on this website, including logos, product images, photographs, graphics, text, designs, icons, videos, and other materials, is the property of Utkalshree unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
12. Limitation of Liability
Utkalshree shall not be liable for:
Indirect or incidental damages.
Loss of profits or business opportunities.
Delays caused by third-party courier services.
Technical interruptions or temporary website downtime.
Our maximum liability shall not exceed the amount paid for the purchased product.
13. Privacy
Your personal information is collected and used in accordance with our Privacy Policy.
By using our website, you consent to the collection and processing of your information as described in our Privacy Policy.
14. Third-Party Links
Our website may contain links to third-party websites for your convenience.
Utkalshree is not responsible for the content, policies, or practices of any external websites.
15. Changes to Terms
We reserve the right to modify or update these Terms & Conditions at any time without prior notice.
The updated version will be published on this page with the revised effective date.
Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms & Conditions.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Odisha, India.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Utkalshree
Email: utkalshree6@gmail.com
Phone: +91 7684803095
Website: https://utkalshree.in
We appreciate your trust in Utkalshree and look forward to providing you with authentic Sambalpuri fashion, customized clothing, and quality products.